Frequently Asked Questions

Everything you need to know about our home collections and services.

What is the typical shipping time for furniture?

Standard shipping for in-stock furniture usually takes 5-10 business days. For larger pieces, we use specialized freight carriers to ensure your items arrive safely.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to be eligible for a full refund.

How should I care for my Ferm Living products?

Each product comes with specific care instructions. Generally, we recommend using a damp cloth for cleaning and avoiding harsh chemicals on our natural wood and textile items.

Are your materials sustainably sourced?

Sustainability is at our core. We prioritize FSC-certified wood, recycled textiles, and organic cotton throughout our collections to minimize our environmental footprint.

Can I track my order after it has been placed?

Once your order ships, you will receive a confirmation email containing a tracking link so you can monitor your delivery's progress in real-time.